Here are the answers to our frequently asked questions.
If you can't find an answer to your question, please either contact us on 0403 988 330 or email us at firstname.lastname@example.org . We'd love to help you with your enquiry.
Can I add an item to my order?
We understand that sometimes you may want to add more items to your order, however once an order is submitted, we're unable to change it. If you'd like to purchase more items, we recommend placing a separate order.
Can I make any changes to my order?
We aim to process and pack your order as fast as possible which means we're unable to make any changes once you've placed an order. However, you may be able to cancel your order and place a new one instead. Please contact us and we'd love to see how we can help.
Do you offer refunds or exchanges?
Unfortunately we do not take items for exchange or refund.
SHIPPING AND DELIVERY
How long does it take to process an order?
Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods.
How long does it take to receive an order?
Standard shipping for $10.00. Whilst most domestic orders are received within 3-5 days, please allow up to 7 business days for standard delivery depending upon the time of purchase and your delivery address.
Express shipping for $15.00. Whilst most express deliveries are received within 1-2 days, please allow up to 4 business days, depending upon the time of purchase and your delivery address.
If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage
I haven't received my order, what do I do?
Please contact us at email@example.com with your order number.
What if I'm having trouble ordering online?
Please call us on 0403 988 330 or email us at firstname.lastname@example.org.
Orders placed on our site are encrypted using SSL* technology, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.
*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.