FREQUENTLY ASKED QUESTIONS

Here are the answers to our frequently asked questions.   


If you can't find an answer to your question, please either  contact us on 0403 988 330 or email us at contact@sortoutstuff.com.au .   We'd love to help you with your enquiry.         


ORDERING    


Can I add an item to my order?


We understand that sometimes you may want to add more items to  your order, however once an order is submitted, we're unable to change  it. If you'd like to purchase more items, we recommend placing a  separate order.         


Can I make any changes to my order?         


We aim to process and pack your order as fast as possible which  means we're unable to make any changes once you've placed an order.  However, you may be able to cancel your order and place a new one  instead. Please contact us and we'd love to see how we can help.         


Do you offer refunds or exchanges?         


Unfortunately we do not take items for exchange or refund.         


SHIPPING AND DELIVERY         

     

How long does it take to process an order?         


Once your order has been placed it may take up to 48 hours for  your order to be dispatched. If you place an order on a weekend, your  order should be processed the following business day. Please note this  can take longer during sale or busy periods.         


How long does it take to receive an order?         


Standard shipping for $10.00. Whilst most domestic orders are  received within 3-5 days, please allow up to 7 business days for  standard delivery depending upon the time of purchase and your delivery  address.  


Express shipping for $15.00. Whilst most express deliveries are  received within 1-2 days, please allow up to 4 business days, depending  upon the time of purchase and your delivery address.         

     

If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage         


I haven't received my order, what do I do?    

     

Please contact us at contact@sortoutstuff.com.au with your order number.         

        

What if I'm having trouble ordering online?       


Please call us on 0403 988 330 or email us  at contact@sortoutstuff.com.au.         

        

Secure Shopping         


Orders placed on our site are encrypted using SSL* technology,  so you can rest assured that your transactions are protected. With SSL  implemented on both the client and server, information sent via the  Internet can be trusted to arrive privately and unaltered to our server.  In order for SSL security to work, you must use an SSL enabled browser.  Most browsers, version 3.x and later, support SSL.     

     

*Secure Socket Layer (SSL) is a technology used by vendors to  ensure the security of online business. It negotiates and employs the  essential functions of mutual authentication, data encryption and data  integrity for secure transactions.